All orders are processed and shipped within 1–3 business days.
All orders ship from within the United States, so you won’t incur any customs or import fees.
We offer a 14-day money-back guarantee. Items must be in their original packaging. For more details on return conditions and a step-by-step guide, please click here.
If you return an item under our money-back guarantee, you will be responsible for the return shipping costs. However, for faulty or damaged products, we will cover the return shipping costs.
If you have any further questions, we are always here to help.
Yes, the lid comes with the flaps and is ready to use straight away.
What is the lid made of?
The lid is made of 100 % BPA-free plastic.
Shipping details
Where do you ship from?
Depending of the shipping country, we automatically ship from nearby.
For Switzerland, we ship from Switzerland.
For EU, we ship from Germany.
For UK, we ship from England.
For Asia, we ship from Hong Kong.
For US, we ship from the US.
For Canada, we ship from Canada.
Do I have to pay import fee or taxes?
No. As we ship from a local warehouse, there are no hidden or extra fees to pay from your end.
Exception: Custom fees apply to Mexican orders (shipped from the US).
How fast do you ship?
We dispatch the orders within 1 business day. You should receive the order within 1-3 business days.
Once shipped, you will receive the tracking details by email automatically.
How can I return my order?
Please contact our customer service team by email (info@faitron.com) and provide us with all the details including your order number. Once we have received the order, we will analyze it and initiate the refund of the item(s).
You can find our return policy here: https://heatsbox.com/policies/refund-policy
How to reach the Customer Care team?
Please get in contact by email to info@faitron.com. You can expect an answer within 1-2 business days. To get a faster answer to your question, please visit our dedicated HeatsBox help center: https://heatsbox.com/pages/help-center