Ships within 1 business day from our Illinois warehouse. Delivered in 2–3 business days (contiguous US).
All orders ship from within the United States, so you won’t incur any customs or import fees.
We offer a 30-Day Money-Back Guarantee. Items must be in their original packaging. For more details on return conditions and a step-by-step guide, please click here.
If you return an item under our money-back guarantee, you will be responsible for the return shipping costs. However, for faulty or damaged products, we will cover the return shipping costs.
If you have any further questions, we are always here to help.
We have a video tutorial to show step by step how to exchange them. Click here
How long does it take to change the flaps?
The 4 flaps are changed in a matter of 1-2 minutes only.
One of the color flaps has an issue. What should I do?
Please contact our Customer Care Team by email: info@heatsbox.us.
Is it BPA free?
All our products are 100% BPA free!
Shipping details
Where do you ship from?
We ship from our US warehouse in Des Plaines, IL to all 50 states including Hawaii and Alaska, and to Canada. We cannot ship to APO/FPO/DPO military addresses.
Do I have to pay import fee or taxes?
You'll never pay import duties on US orders. Applicable state and local sales tax is calculated at checkout.
How fast do you ship?
Ships within 1 business day from our Illinois warehouse. Delivered in 2–3 business days (contiguous US). Once shipped, you will receive the tracking details by email automatically.
How can I return my order?
Please contact our customer service team by email (info@heatsbox.us) and provide us with all the details including your order number. Once we have received the order, we will analyze it and initiate the refund of the item(s).
You can find our return policy here
How to reach the Customer Care team?
Please get in contact by email to info@heatsbox.us. You can expect an answer within 1-2 business days. To get a faster answer to your question, please visit our dedicated HeatsBox help center.
How much does shipping cost?
We offer free shipping on all orders over $199 to every US state — including Hawaii and Alaska, at no extra cost. However, we're currently unable to ship to APO/FPO/DPO military addresses. If that applies to you, please use a standard US residential or business address at checkout.